Frequently Asked Questions (FAQ)

GiftWave works with verified wholesale suppliers and merchants worldwide to bring you a curated selection of unique, genuine products. We are an independent retailer and are not affiliated with or endorsed by any third-party brands referenced on our product pages.

HOW DOES SHIPPING WORK?

Q: How much does shipping cost?

A: We only offer Free Shipping. Therefore any/all item(s) purchased on this website will not be charged a shipping fee.

Q: How do I check the status of my order?

A: You can track your order status in real-time by checking the shipping confirmation email sent to you within 3 business days of your purchase or by clicking the Track & Manage Order link found on the footer menu. You can also contact us directly at hello@giftwave.co to check the status of your order.

Q: How long will it take for my order to arrive?

A: Shipping times vary depending on your location. Orders are processed within 3 business days from the date of purchase and delivered between 5-15 business days once shipped. Shipping times may be affected by holidays, weather, or other unforeseen circumstances.

If your order hasn't arrived yet within the estimated time, please contact our support team here, we will be happy to provide you with an update on your order.

Kindly be advised that our product inventory is obtained from various vendors located worldwide, which includes, but is not limited to, the United Kingdom, United States, Turkey, China, and Singapore. The handling and transit times indicated encompass the minimum and maximum duration required for the delivery of your order, irrespective of the origin of the product.

CHECKOUT PROCESS:

Q: Do I need to create an account to place an order?

A: No, account services are only there to serve as a convenient way for customers to keep record of their orders.

Q: Can I make changes to my order after I've placed it?

A: Yes, we suggest notifying us via email

at hello@giftwave.co within 48 hours of placing it. We will notify you via email once the changes have been applied.

PAYMENT OPTIONS:

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, Amex, Discover, Dinners Club, Google Pay, Apple Pay, Amazon Pay, PayPal, Shop Pay, Shop Instalments.

Q: Is my payment information secure?

A: Yes, we take the security of your payment information seriously. All payment transactions are encrypted and processed through secure payment gateways. This is made possible through the use of a Secure Sockets Layer (SSL) Certificate which establishes an encrypted connection between our website and your web browser.

PLEASE NOTE: that our primary currency is $ (USD).

PRIVACY:

Q: How do you use my personal information?

A: We only use your personal information to process your order and provide you with the best possible customer service. Our Privacy Policy can be found on our website.

TERMS OF SERVICE:

Q: What are your Terms of Service?

A: Our Terms of Servicecan be found on our website. By placing an order, you agree to our terms of service.

RETURNS & REFUNDS POLICY

Q: What is your return policy?

A: We accept returns within 30 days of delivery. The item must be in good condition and packaging. Please contact our customer service team to initiate a return.

Q: How long does it take to receive a refund?

A: Refunds are typically processed within 15 business days after we receive the returned item. The refund will be issued to the original payment method used at checkout.

PRODUCT AUTHENTICITY & SOURCING:

Q: Are all GiftWave products authentic?

A: Yes. GiftWave sources all products exclusively from verified suppliers and established wholesale merchants. Every item sold on our store is a genuine product as described. We do not sell counterfeit, replica, or unauthorized goods of any kind. We conduct supplier vetting prior to listing any product, and we are not affiliated with, endorsed by, or representing any third-party brand unless explicitly stated on the product page.

INTELLECTUAL PROPERTY POLICY:

Q: Does GiftWave respect intellectual property rights?

A: Absolutely. GiftWave is committed to full compliance with all applicable intellectual property laws, including trademark and copyright protections. We do not list, promote, or sell any products that infringe on the intellectual property rights of third parties. If you believe a product listed on our store raises an IP concern, please contact us at hello@giftwave.co and we will investigate and respond promptly.